Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how Liviu Cleaning Ltd collects, uses, maintains, and discloses information collected from users of our website and services, in compliance with GDPR and UK data protection laws.

Last Updated: May 15, 2024

1. Information We Collect

Liviu Cleaning Ltd collects various types of information to provide and improve our cleaning services in London and to communicate effectively with our clients. The information we collect falls into two main categories:

• Personal Identification Information

  This includes details such as your name, email address, phone number, and physical address. We collect this information when you fill out contact forms on our website, request a quote, book a service, or communicate with us directly via email or telephone. This data is essential for identifying you, providing our services, and managing your bookings effectively.

• Non-personal Identification Information

  We may collect non-personal identification information about users whenever they interact with our Site. This may include the browser name, the type of computer or device used, and technical information about users' means of connection to our Site, such as the operating system and the Internet Service Provider utilized, and other similar information. This helps us understand how our website is used and how we can improve its functionality.

• Web Browser Cookies

  Our Site may use "cookies" to enhance User experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

2. How We Use Collected Information

Liviu Cleaning Ltd collects and uses your personal information for the following purposes:

• To provide and improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
• To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To process payments and bookings: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send periodic emails: If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. You can unsubscribe at any time.

3. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR) and UK data protection laws, you have specific rights regarding your personal data. Liviu Cleaning Ltd is committed to upholding these rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that Liviu Cleaning Ltd correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that Liviu Cleaning Ltd erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that Liviu Cleaning Ltd restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to Liviu Cleaning Ltd's processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that Liviu Cleaning Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided in Section 4.